It is Optimum Balance Products policy to treat our customers in exactly the way we like to be treated ourselves. We do not like small print, but it appears that not only to add to our creditability, but to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own 'large print' version. You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).
The information collected from you at the time you place an order (for yourself or as a gift to someone else) will be stored in our database and used purely to carry out your instructions, action your payment and keep you up to date on any new products or special offers. There are no circumstances under which this information might be passed to a third party.
We undertake to supply you with the goods described in these Web Pages the next working day, provided the order is placed before 12 noon. We always hold a massive stock of our products but in the event of this product being out of stock, there may be a delay of between 5-10 working days. If you have an urgent order it is always advisable to discuss your requirement on the telephone (on 01487 812301). Many of our products are nearly always available for immediate despatch.
Our products are extremely well packaged in order to withstand the delivery process. We ask that you inspect your items immediately upon receipt and inform us immediately of any damage. Failure to do so may mean we will be unable to replace your order. We will endeavour to replace goods (to the exact specification of the original order) damaged in transit at your earliest convenience. Again you should note that your statutory rights under the current consumer protection laws are not affected.
We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified.
Upon successful transaction you will receive an email containing confirmation of your order, along with details of products ordered. You must check all details of your confirmation email are correct as soon as possible and should print out and keep a copy for your records. This confirmation e-mail amounts to an acceptance by Optimum Balance Products of your offer to buy goods from Optimum Balance Products and this acceptance is effective regardless of whether or not you receive the e-mail.
We do rely on a third party carrier service to perform the completion of our 'contract'. We monitor the performance of our carriers continuously. There may be an occasion when due to circumstances entirely beyond our control our goods have not arrived within the projected time frame. Please note we cannot bear responsibility for such circumstances but we will endeavour to rectify the situation.
In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our products and service. Please note that all measurements given are approximate.
In the event of dissatisfaction with a product, the item must be returned within 7 days of receipt in its original packaging. Please note that you are responsible for the item(s) and packaging until it is received by us. Optimum Balance Products withhold the right to refund if the goods are returned damaged due to insufficient packaging. We are happy to assist with the arrangement of returned goods where possible. Please note the customer is responsible for the cost of returning goods.
Cancellation of Orders
All Customers have the right to cancel an order, in accordance with these Terms & Conditions, within 7 days of purchase. Prior communication must be made before return of the products via Mail or Email. At this time, the Order Number, Customer Name and Contact Number must be stated. Upon approval of the cancellation and return, a refund will be issued within 30 days.
Purchasers understand and recognise that racing parts and equipment, such as pedal boxes, master cylinders, disc brakes, hubs, etc. and all parts, inventory and services manufactured and/or sold by Optimum Balance Products Ltd are exposed to many and varied conditions due to the manner in which they are installed and used. Purchasers and Optimum Balance Products Ltd consciously desire to make their own bargain, irrespective of any court decision and purchasers agree upon good faith and in consideration for being allowed to purchase from Optimum Balance Products Ltd does not make any affirmation of fact or promise to purchase which relates to said parts, inventory or services, that becomes part of the basis of the bargain between Optimum Balance Products Ltd and purchasers. Nor does Optimum Balance Products Ltd make, or cause to be made to purchaser any description of the goods sold to purchaser nor does Optimum Balance Products Ltd make, or cause to be made, as part of the basis of the bargain with purchasers any description of affirmation of fact concerning any sample or model of racing parts, and equipment inventory or service.
As further consideration for purchasers using Optimum Balance Products Ltd racing parts and equipment any and all inventory and services, purchasers acknowledge that due to the differeing conditions and circumstances under which all equipment and parts are installed and used, purchasers are not relying on Optimum Balance Products Ltd skill or judgement to select or furnish the proper part or equipment. Purchasers expressly affirm they are relying upon their own skill or judgement to select and purchase suitable goods.
Optimum Balance Products Ltd makes no warranties whatsoever, expressed or implied, oral or written, to purchasers. There is no warranty of merchantability made to purchasers. Optimum Balance Products Ltd further excludes any implied warranty of fitness with respect to racing and equipment, any and all inventory, and service.
It is expressly understood and agreed between purchasers and Optimum Balance Products Ltd that as part of the bargain between Optimum Balance Products Ltd and purchasers, and in consideration of doing business with each other, all purchasers take, select and purchase said racing parts, equipment, any and all inventory, or services from Optimum Balance Products Ltd “as is” and “with all faults” and Optimum Balance Products Ltd shall always provide purchasers with a full and complete opportunity to examine, at purchasers’ leisure and convenience, any racing parts, and equipment, any and all inventory, or services when purchasing or contemplating purchasing from Optimum Balance Products Ltd.
If, and in the event that purchasers expressly or impliedly cause representations, or statements or affirmations of fact contrary to this disclaimer of all warranties, expressed or implied, then purchasers agree to indemnify and hold harmless Optimum Balance Products Ltd in the event of any claim, demand or legal action against Optimum Balance Products Ltd by any purchaser.
Purchasers understand and agree that no officer, director, employee, or salesman of Optimum Balance Products Ltd has any authority to make any statement contrary to the terms of this agreement. On the contrary Optimum Balance Products Ltd disavows any statement contrary to what is herein above written.
Optimum Balance Products Ltd is constantly seeking ways to improve the specification, design and production of its parts and alterations take place continually. Whilst every care is made to produce up to date literature, photographs within this brochure are for guidance only, products contained within these photographs may be subject to change without prior notice, therefore this UK market Brochure should not be regarded as an infallible guide to current specifications and or prices, nor does it constitute an offer for the sale of any particular item. Therefore, prices may be changed without prior notification to the purchaser and/or his agent.
Any reference in this brochure to speed or performance should not be taken as an encouragement to drive either dangerously or at speeds in excess of the national limit.